What is the Spruce Health App?

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Spruce Health is a secure, HIPAA-compliant communication app used by Hilbert’s Whole Health Psychiatry as the primary and required method of communication outside of scheduled appointments. The app is free and easy to set up and ensures that all patient-provider communication is confidential, streamlined, and documented appropriately.

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Getting Started with Spruce

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Once your initial appointment request is received, you’ll receive a practice invitation via text or email.

To begin:

1. Accept the practice invite

2. Download the free Spruce Health app to your smartphone or tablet

3. Begin using Spruce for all communication with your provider

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Why Spruce Is Required

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Spruce is the only platform used for messaging outside of appointments. Standard email, voicemail, and texting are not secure and will not be used for clinical communication. Using Spruce ensures:

• Secure, HIPAA-compliant messaging

• A clear communication trail

• Timely responses and streamlined care

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What to Use Spruce For

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• Brief questions between appointments (when appropriate)

• Sharing updates relevant to your care

• Receiving instructions, education, and messages from your provider

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Important: Turn on Notifications

To make sure you don’t miss time-sensitive communication:

• Open the Spruce app

• Go to Settings > Notifications

• Enable push notifications for new messages

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Why It Matters

As a small practice, Spruce allows us to communicate with you efficiently and securely while reducing administrative delays and saving time. This app helps us focus on your care rather than sorting through missed messages or tracking multiple communication methods.

If you haven't already, you will receive an invite to download the app and connect to Hilbert’s Whole Health Psychiatry. Please look for it and follow the instructions to get started promptly.

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